Future-proofing our food services
Author: John Wright, SVP Global Head of Food at Sodexo
Food is a gesture of love. It’s an expression of who we are and what we celebrate. There is no doubt that food brings us together in shared appreciation for fresh ingredients, local farmers and global tastes.
The food industry is going through seismic changes, when we’ve often been unable to come together with large groups of friends physically over a meal. But that doesn’t mean our love of food as a global community has changed. Today, consumers all over the world expect:
- authentic and convenient food experiences,
- options focused on health and wellbeing,
- more personalized food services,
- food which has the best interest of our planet in mind.
It’s clear that the hybrid office that’s emerging from the pandemic is transforming our restaurants, allowing today’s office worker to enjoy their meals inside and outside the traditional restaurant walls with new ways to place and receive their orders. As a company, we’ve learnt a lot over the past year and have adapted and expanded our dining options to offer greater choice and convenience to our guest all over the world.
Speedy and convenient solutions
We want to meet guests where they are, wherever they want to enjoy their meals, and we’ve launched creative solutions for today’s modified work, study and dining spaces. Our Modern Recipe concepts offers contemporary menu items in smart vending kiosks and shop-and-go retail stores, allowing guests to select food on a schedule that works for them.
Healthy and planet-friendly meals
In addition to convenience, many of our guests share our concern for the welfare of our planet and actively want to select food options with a lower environmental impact as well as with health and wellbeing in mind.
User-friendly ordering technology
It’s not enough just to deliver food, the way our guests select their meals has to be intuitive too. We’re keeping guests happy and safe by implementing innovative solutions like self-service food locker pickup and scan-and-go technology. At the same time, we have expanded our digital ordering for click and collect including contactless payment across our business.
Food that connects
Personalized food experiences designed to satisfy and delight employees are already on the rise. With employees working from a variety of locations, their relationship with food is continually changing, demanding flexible menu choices that promote wellness and enable productivity, and seamless, personalized ordering and delivery technology.
We understand the need to be on the forefront of innovation and this is why we’re dedicated to creating contemporary ideas and solutions for meeting the evolving preferences of our guests—with more menu choices, more flexibility in ordering and more options for payment and delivery. We share our love of food every day with our guests, and we can’t wait to see how we shape the future of food together.
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